Questions and account help
Usually within one working day. If you cannot sign in, include your account phone number so we can find you.
CONTACT
Contact us
We are a small team in Nairobi, and we answer every message.
Schools and partnerships
Start the subject line with “Schools:” and we will pass it to the right person.
Privacy and your data
Our Data Protection Officer replies within 14 days, as Kenya’s Data Protection Act 2019 requires.
Message us in KEYBAKI
Signed in to KEYBAKI? Open Messages and choose Keybaki Support. You get a ticket number and the reply comes back to you there.
Office hours
Monday to Friday, 09:00 to 17:00 East Africa Time. Messages sent outside these hours get a reply the next working morning.
To help us help you
- What you were trying to do.
- What happened instead, and a screenshot if you can.
- Which device and browser you used.